Policies and FAQs
DELIVERY AND SET-UP SERVICES: How does delivery and set-up work?
Our delivery fee is based on the zip code of the delivery address. This covers fuel and maintenance for our vehicle as well as our staff’s time.
BASIC DELIVERY – Four Hour Window- Our most economical delivery option allows us four hour windows of time for the delivery and the pick up with the pick up on the following day. We will give you a courtesy call when we are on our way if you provide us with a contact name and number for the day of your event.
PREMIUM DELIVERY UPGRADES – Guaranteed Delivery or Pick up Times If you require a tighter time frame for delivery or pick up we can schedule a 30 minute window of time for an additional $50 each way above the four hour basic delivery charge.
Set up is optional – If you decide not to have Moore Bounce Event and Party Rentals set up your items, they must be re-stacked and placed exactly how they were for delivery. If you opt for set up: Moore Bounce Event and Party Rentals basic set up charges are for locations no more than 50 feet away from the loading/unloading areas. If the area for set up is more than 50 feet from the loading/unloading area additional fees will apply. Beach set up is double the basic set up fee. Elevator and Stair set ups vary in price – to avoid unnecessary fees please let us know before hand if there are any stairs or elevators.
PLACING AN ORDER: How do I place an order?
You can send a request form with your rental needs using our “Book Reservation” page on our website. This will alert our staff to put together a written proposal for you and e-mail it. You can also e-mail us directly at firstname.lastname@example.org, or call our offices during business hours and speak to one of our event specialists directly at 470 506 6566. We can also consult with you in person.
ORDERING & PAYMENT: What is needed to place my order?
If you are booking one of our Event Packages, You will first receive a written “Proposal” and this will be e-mailed to you along with our rental terms and agreement. In order to confirm your order we need the following: a 50% deposit, Signed Agreement which you will be able to do on our secure website. Your payment will also be made on our secured website.
Your order will not be confirmed unless we have your 50% deposit and your signed agreement. You can email the documents to email@example.com.
CANCELLATION POLICY: What if I need to cancel my order?
All customers will provide a 50% NONREFUNDABLE DEPOSIT in order for Moore Bounce Event and Party Rentals to reserve their order.
1. Customers who cancel their orders at any time after a deposit is provided WILL LOSE THEIR DEPOSIT regardless of their circumstances or reasons for cancellation.
2. Adjustments to orders can be made until 10 days prior to delivery (except for specialty items – see below). However, any such adjustments shall not reduce the total price of the invoice below the amount of the NON-REFUNDABLE 50% DEPOSIT.
3. Specialty items include specialty cut linens, and items that require Moore Bounce Event and Party Rentals to manufacture, sub-rent, or purchase equipment. Specialty items are non-refundable once they have been ordered by Moore Bounce Event and Party Rentals, or manufacturing of such items has begun
4. Any adjustments shall not reduce the total price of the invoice below the amount of the NON-REFUNDABLE 50% DEPOSIT.
VERIFYING YOUR ORDER: Who’s responsibility is it to verify order accuracy?
You are responsible for verifying the accuracy of your order. If something is not listed on your order, we will not be providing it. Please make sure absolutely every detail that needs to be taken care of is listed directly on the order.
LIABILITY & USE OF EQUIPMENT: Do you have a rental contract?
Yes, we do have a rental contract. It will be e-mailed to you along with your proposal, and it can also be found HERE
LOSS AND DAMAGE: What happens if the equipment is lost or damaged?
An 8% charge will be applied to all rental items to cover the cost of normal cleaning and maintenance. This does not cover LOSSES, THEFT OR DISAPPEARANCE OF EQUIPMENT DUE TO CUSTOMER NEGLIGENCE. Broken items must be returned in their broken state or they will be considered stolen. Replacement of lost or damaged items is chargeable in addition to the damage waiver charge.
CLEANING: Do I need to clean the items before I return them?
You do not have to clean the equipment. If you rent glassware, flatware, and/or china, all we ask is that it is free of food debris.
PRICING: Do your prices ever change?
The price listed on your proposal will not change. The only reason it will change is if you change your mind on the item/color/etc. Delivery fees may change if there is an exponential increase in gas prices.
Policies and FAQs
RENTAL PERIOD: How long can I keep the items? What if I return the items late?
The duration of any rental period is 1 day. Our customers can have items delivered the day of the event, and picked up the day immediately following the event. Should our customers need the party rental supplies longer than 1-day period, customers will need to contact the office in order to make arrangements. We can be reached at 470 506 6566. Should any party rental items be picked up late, without making previous arrangements, the items will be subject to additional fees.
The 50% deposit is non-refundable. You are welcome to make changes up until 10 days prior to your event. Any cancellations within 10 days of your event will result in penalties, as well as the complete loss of your 50% deposit.